1. Sourcing
We source LPG only from producers and terminals licensed by the Nigeria Midstream and Downstream Petroleum Regulatory Authority (NMDPRA). Every shipment is accompanied by a Certificate of Analysis that documents its composition and purity.
2. Testing & quality checks
- Composition testing on incoming bulk deliveries at the depot before offloading.
- Weight verification of every refilled cylinder using calibrated scales.
- Visual and pressure inspection of cylinder bodies, valves, and O-rings before dispatch.
- Random field audits by our QA team on stations and delivery routes.
3. Standards we follow
- NMDPRA licensing and downstream operating requirements.
- Standards Organisation of Nigeria (SON) cylinder specifications.
- International cylinder requalification schedule (5-10 years depending on cylinder type).
- ISO 9001 quality management principles.
4. Traceability
Each cylinder carries a serial number and last-tested date etched on the collar. When you receive a Fidox delivery, the tracking number links the cylinder to its source batch, refill date, and the inspector who cleared it — so any issue can be traced back to root cause.
5. Our guarantee
If you receive a cylinder that is short-weight, tamper-broken, or shows any sign of defect, we will replace it free of charge and investigate the source. Call the safety line on +234 812 454 6563 or email info@fidoxenergy.ng and quote your tracking number.
6. Continuous improvement
We track quality metrics — first-fill success rate, cylinder reject rate, and customer-reported issues — and review them monthly. When we identify patterns, we act on them and share what we learn with our partner network.