Privacy Policy

Fidox Energy Limited (“Fidox”, “we”, “us”) is a company registered in Nigeria with offices at Suite 29B, Annon Plaza, Gudu, Abuja. This policy applies to information you provide through our website, when ordering LPG, subscribing to our newsletter, or contacting our team.

We are the data controller for the information described here. If you have any questions, you can reach us at info@fidoxenergy.ng.

We collect only what we need to deliver our services and improve the experience of using this site.

• Contact details — your name, phone number, email address, and delivery address when you place an order, request a partnership, or send us a message.
• Order details — the products you buy, delivery preferences, and payment method (payment card data is never stored on our servers).
• Newsletter data — the email address you provide when subscribing to updates.
• Technical data — IP address, device type, browser, and pages viewed, collected via first-party analytics.

• To process and deliver your LPG orders and communicate about their status.
• To respond to inquiries and partnership applications.
• To send transactional emails (order confirmations, receipts, tracking updates).
• To send marketing emails, only if you have subscribed — you can unsubscribe at any time.
• To operate, secure, and improve our website and services.
• To comply with legal obligations under Nigerian law.

We do not sell your personal information. We share it only with trusted service providers who help us deliver our services, and only to the extent they need to perform their role:

• Payment processors, to complete transactions.
• Logistics and delivery partners, to fulfill orders.
• Cloud infrastructure providers who host our systems.
• Legal or regulatory authorities where required by law.

We retain your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Order and financial records are kept for at least six years to meet Nigerian tax and accounting requirements.

Under the Nigeria Data Protection Act 2023 and related regulations, you have the right to:

• Access the information we hold about you.
• Request that we correct inaccurate information.
• Request that we delete information we no longer need to keep.
• Object to certain kinds of processing, including direct marketing.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise these rights, email info@fidoxenergy.ng. We aim to respond within 30 days.

We use industry-standard technical and organizational measures — encrypted connections, access controls, and secure infrastructure — to protect your information. No system is 100% secure, so we encourage you to help by using strong passwords and reporting any suspicious activity to us right away.

Our services are not directed at children under 13. We do not knowingly collect information from anyone under 13. If you believe a child has provided us with data, please email us and we will remove it.

We may update this policy from time to time. When we make material changes, we'll update the “Last updated” date and, where appropriate, notify you by email.